Refund Policy

Our Commitment

At Sheep It, we strive to provide valuable services to help indie makers launch their products. We understand that sometimes things don't work out as expected, and we've created this refund policy to be fair to both our customers and our business.

1. Overview

This Refund Policy applies to all premium services purchased on Sheep It, including but not limited to:

• Premium Launch (Queue Skip) services - $35 per launch
• Featured Product placements - $45 per week
• Any other paid promotional services

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund in these circumstances:

• Service Not Delivered: If we fail to deliver the purchased service within the promised timeframe
• Technical Errors: If a technical error on our platform prevented service delivery
• Duplicate Charges: If you were accidentally charged multiple times for the same service
• Pre-Service Cancellation: If you cancel before we begin processing your premium service
• Rejection After Purchase: If your product is rejected during our review process after purchasing a premium service

2.2 Not Eligible for Refund

Refunds are generally not available in these situations:

• Service Delivered: Once your product has been featured or moved up in the queue as promised
• Performance Expectations: If the service didn't meet your personal expectations for votes, traffic, or conversions
• Change of Mind: If you simply changed your mind after the service was initiated
• Violation of Terms: If your account or product violated our Terms of Service
• External Factors: Issues outside our control (e.g., your website being down during feature period)

3. Refund Process

3.1 How to Request a Refund

1. Submit Request: Email us at santiago@sheepit.io within 14 days of purchase
2. Include Details: Provide your order number, email address used for purchase, and reason for refund
3. Wait for Review: We'll review your request within 3-5 business days
4. Receive Decision: We'll email you our decision and next steps
5. Refund Processing: If approved, refunds are processed within 5-10 business days

3.2 Important Notes

• Refunds are issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Partial refunds may be offered in certain circumstances

4. Special Circumstances

4.1 Queue Skip Service

For Queue Skip purchases:

• Refunds are available if requested before we move your product in the queue
• Once your product has been moved up, the service is considered delivered
• If your product launches in the accelerated timeframe, no refund is available

4.2 Featured Product Service

For Featured Product purchases:

• Refunds are available if requested before the featuring period begins
• Once your product appears as featured on our homepage, the service is considered delivered
• The full 7-day feature period must be honored once started

4.3 Product Rejection

If your product is rejected after purchasing a premium service, you will receive a full refund automatically. We'll also provide feedback on why the product was rejected to help you improve future submissions.

5. Dispute Resolution

If you disagree with our refund decision:

1. First, reply to our decision email with additional information or clarification
2. If still unsatisfied, you may request escalation to our management team
3. As a last resort, you may dispute the charge with your payment provider

We aim to resolve all disputes amicably and maintain positive relationships with our community members.

6. Chargebacks

While we prefer to handle refund requests directly, we understand you have the right to dispute charges with your bank or credit card company. However, please note:

• Initiating a chargeback may result in temporary account suspension
• We will provide transaction evidence to your payment provider
• Fraudulent chargebacks may result in permanent account termination

7. Modifications to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to this page. For significant changes, we may notify users via email or platform announcement.

8. Contact Information

For refund requests or questions about this policy, please contact us: